Citizen Engagement
Civic Intelligence
8 reports · 5 social signals · NLP triage · multilingual
Total Reports
8
Positive
1
Negative
6
Sentiment Score
13/100
File a Citizen Report
Routed live into city queue (AI auto-classified)
Negative-sentiment reports auto-create incident tickets routed to the right department.
Live Citizen Feed
NLP-classified, multi-channel
Priya M.·Bukit Timah·pothole·app20685d ago
Massive pothole on Clementi Ave 3 — damaged my tire!
new
Priya M.·Woodlands·waste·voice20685d ago
Garbage not collected for 3 days at Tampines St 21.
new
Daniel T.·Clementi·utility·social20685d ago
Streetlight pole #12 in Bishan is dead since Monday.
triaged
Rajesh K.·Jurong East·flood·app20685d ago
Drain overflowing during morning rain in Bukit Timah.
triaged
Rajesh K.·Punggol·traffic·web20685d ago
Signal at Orchard junction stuck on red.
triaged
Mei Ling·Sentosa·env·social20685d ago
Smell of sewage in Jurong Sector 4 — please inspect.
resolved
Wei Lin·Sentosa·waste·app20685d ago
Great work by sanitation crew in Toa Payoh this morning, kudos!
resolved
Wei Lin·Clementi·utility·voice20685d ago
Water tanker hasn't arrived in Woodlands area.
resolved
Voice Complaint Registration
Speech-to-text · editable transcript · confirm before submit
Review the transcript carefully — it will be filed in your name.
Citizen Mobile App
In-browser preview · submit, track, push alerts
UrbanPulse · Citizen08:29 AM
Social Media Grievance Intake
X / Facebook / Instagram / TikTok streams → NLP triage → auto-incident · 3 pending
@sg_commuter·twitter·Orchard20685d ago
@LTAsg signal at Orchard junction stuck again, third time this week!
negativetraffic Triaged
Lina Tan·facebook·Clementi20685d ago
Huge pothole on Clementi Ave 3 near block 412 — almost crashed my bike.
negativepothole Triaged
@bishanlife·instagram·Bishan20685d ago
Bin overflowing for 2 days at Bishan park, smells terrible 🤢
negativewaste
@sg_weather·tiktok·Bukit Timah20685d ago
Massive flooding in Bukit Timah right now, knee deep water!
negativeflood
@neighbour_sg·twitter·Toa Payoh20685d ago
Shoutout to the cleaners in Toa Payoh — spotless this morning! 👏
positivewaste
Civic Intelligence Capabilities
Unified, AI-driven citizen experience
Unified Citizen Mobile App
Single SuperApp for all civic services
AI Chatbot Assistant
24/7 multilingual conversational support
Voice Complaint Registration
Speech-to-text NLP intake pipeline
Social Media Grievance
X / FB / IG / TikTok signal ingestion + triage
Civic Awareness Campaigns
Targeted multi-channel push
Real-time Grievance Tracking
Geo-tagged status with live ETA
Satisfaction Analytics
NPS, CSAT, resolution trends
AI Capabilities
On-device + cloud NLP stack
NLP Complaint Classification
Multi-class intent + department routing
Sentiment Analysis
Positive / Neutral / Negative scoring per report
Citizen Behavior Analytics
Cohort, churn-of-trust and engagement trends