Citizen Engagement
Civic Intelligence
8 reports · 5 social signals · NLP triage · multilingual
Total Reports
8
Positive
1
Negative
6
Sentiment Score
13/100
File a Citizen Report
Routed live into city queue (AI auto-classified)
Negative-sentiment reports auto-create incident tickets routed to the right department.
Live Citizen Feed
NLP-classified, multi-channel
Wei Lin·Tampines·pothole·app20731d ago
Massive pothole on Clementi Ave 3 — damaged my tire!
new
Wei Lin·Sentosa·waste·voice20731d ago
Garbage not collected for 3 days at Tampines St 21.
new
Priya M.·Sentosa·utility·social20731d ago
Streetlight pole #12 in Bishan is dead since Monday.
triaged
Priya M.·Toa Payoh·flood·app20731d ago
Drain overflowing during morning rain in Bukit Timah.
triaged
Mei Ling·Bishan·traffic·web20731d ago
Signal at Orchard junction stuck on red.
triaged
Wei Lin·Jurong East·env·social20731d ago
Smell of sewage in Jurong Sector 4 — please inspect.
resolved
Priya M.·Clementi·waste·app20731d ago
Great work by sanitation crew in Toa Payoh this morning, kudos!
resolved
Wei Lin·Marina Bay·utility·voice20731d ago
Water tanker hasn't arrived in Woodlands area.
resolved
Voice Complaint Registration
Speech-to-text · editable transcript · confirm before submit
Review the transcript carefully — it will be filed in your name.
Citizen Mobile App
In-browser preview · submit, track, push alerts
UrbanPulse · Citizen05:51 AM
Social Media Grievance Intake
X / Facebook / Instagram / TikTok streams → NLP triage → auto-incident · 3 pending
@sg_commuter·twitter·Orchard20731d ago
@LTAsg signal at Orchard junction stuck again, third time this week!
negativetraffic Triaged
Lina Tan·facebook·Clementi20731d ago
Huge pothole on Clementi Ave 3 near block 412 — almost crashed my bike.
negativepothole Triaged
@bishanlife·instagram·Bishan20731d ago
Bin overflowing for 2 days at Bishan park, smells terrible 🤢
negativewaste
@sg_weather·tiktok·Bukit Timah20731d ago
Massive flooding in Bukit Timah right now, knee deep water!
negativeflood
@neighbour_sg·twitter·Toa Payoh20731d ago
Shoutout to the cleaners in Toa Payoh — spotless this morning! 👏
positivewaste
Civic Intelligence Capabilities
Unified, AI-driven citizen experience
Unified Citizen Mobile App
Single SuperApp for all civic services
AI Chatbot Assistant
24/7 multilingual conversational support
Voice Complaint Registration
Speech-to-text NLP intake pipeline
Social Media Grievance
X / FB / IG / TikTok signal ingestion + triage
Civic Awareness Campaigns
Targeted multi-channel push
Real-time Grievance Tracking
Geo-tagged status with live ETA
Satisfaction Analytics
NPS, CSAT, resolution trends
AI Capabilities
On-device + cloud NLP stack
NLP Complaint Classification
Multi-class intent + department routing
Sentiment Analysis
Positive / Neutral / Negative scoring per report
Citizen Behavior Analytics
Cohort, churn-of-trust and engagement trends